Frequently Asked Questions

Setting up the platform takes approximately 10 minutes. Once you subscribe, you will receive a Bootstrap Key to connect your MetaTrader 5, cTrader, or MEXC account using our guides.

No, wael.bot is compatible with any broker that supports MetaTrader 5 or cTrader. Choose whichever broker fits your trading style and account requirements.

Currently, we support MetaTrader 5 (via the WaelBot Desktop app), cTrader (via cBot), and MEXC (via Spot API). Binance and Bybit spot integrations are currently on our development roadmap.

Yes. You can use any TradingView account that supports webhook notifications (you'll need a TradingView plan that supports webhook alerts — the free plan does not) to send alerts to our endpoints.

We bill on a monthly, 3-month, or yearly recurring cycle depending on the plan you choose. You can cancel your subscription at any time by contacting us.

Yes. We support cryptocurrency checkouts (including Bitcoin, Ethereum, and USDT) via our integration with NOWPayments.

No, we do not offer a free trial at this time. However, our monthly plans have no long-term commitment, allowing you to cancel whenever you need.

We offer a 7-day refund window for first-time subscriptions, provided no signals have been executed and the WaelBot app/cBot has not been connected. For more details, see our Refund Policy.

Signals are generated by your own custom TradingView strategies or indicator alerts. When an alert triggers, TradingView sends a webhook request to wael.bot, which executes the trade on your connected account.

Execution is automated — signals are received by our pipeline and routed to your connected terminal or exchange. Real-world latency depends on your broker, network, and the platform you're using.

Yes, you can run multiple terminals. However, the total number of distinct symbols/markets monitored across all terminals is limited by your subscription plan (5 for Basic, 15 for Standard, 50 for Premium).

Yes. Crypto execution is API-driven and runs entirely in the cloud. For MT5 and cTrader, execution continues as long as your terminal remains active, which is typically achieved by running the terminal on a Virtual Private Server (VPS).

Yes, always. You maintain full, direct access to your broker account or exchange. You can close, modify, or add positions manually at any time without interfering with the execution bot.

Yes, provided your TradingView alert payload contains stop-loss parameters. The execution engine enforces stop-losses and take-profits at the moment of order routing.

Yes. Systematic trading involves substantial risk of loss. wael.bot is purely a execution utility and does not guarantee profits. You should review our Risk Disclosure details.

Yes. Crypto exchange API keys are encrypted at rest using industry-standard protocols. We never request withdrawal or transfer permissions, meaning your funds remain secure in your exchange account.